Our Commitment to Your Safety
At Fonix Casino, we believe that gambling should always remain a fun, entertaining, and safe experience. While the majority of our players enjoy our games responsibly, we recognise that gambling can become problematic for some. We are strictly committed to fostering a secure environment and empowering you with the tools necessary to stay in control of your gameplay. Your well-being is paramount to us, and we are here to support you every step of the way.
Maintaining Control: Questions to Ask Yourself
If you are concerned that gambling may be taking over your life or the life of someone you care about, we urge you to ask the following questions:
- Are you spending more money or time on gambling than you can afford?
- Do you gamble to escape from worry, trouble, or boredom?
- Have you ever lied to cover up the amount of money or time you spend gambling?
- Are you chasing your losses in an attempt to win back money you have already lost?
- Has gambling caused you to neglect your family, work, or personal responsibilities?
If you answered "yes" to any of these questions, we strongly recommend that you utilise our responsible gambling tools and seek professional help.
Empowering You: Our Player Protection Tools
To help you manage your play, we offer a comprehensive suite of account controls. We encourage all players to set limits immediately upon registration.
1. Deposit Limits
You can set a limit on the amount of money you are able to deposit into your Fonix Casino account over a rolling 24-hour, 7-day, or 30-day period. Decreasing your deposit limit takes effect immediately. However, to protect you from impulsive decisions, any request to increase or remove a limit is subject to a strict 24-hour cooling-off period.
2. Reality Checks
To help you keep track of time, our Reality Check tool provides an on-screen alert reminding you how long you have been playing. You can configure this alert to appear at regular intervals (e.g., every 30, 60, or 90 minutes). Upon seeing the alert, you will be required to acknowledge it and will have the option to log out or view your account history.
3. Time-Outs (Take a Break)
If you feel you need a short break from gambling, you can apply a Time-Out to your account for a period of 24 hours, one week, one month, or up to six weeks. During this time, you will not be able to log in, deposit, or play any games at Fonix Casino.
Self-Exclusion
If you feel that your gambling has become unmanageable and you need a long-term solution, we strongly advise you to use our Self-Exclusion facility. Self-exclusion prevents you from accessing your Fonix Casino account for a minimum period of 6 months, up to 5 years.
Once enacted, a self-exclusion cannot be reversed under any circumstances until the chosen period has expired. We will also take all reasonable steps to prevent you from opening new accounts with us and will remove you from all marketing databases.
GAMSTOP: If you are considering self-exclusion, we highly recommend registering with GAMSTOP. GAMSTOP is a free UK national service that allows you to self-exclude from all licensed online gambling companies operating in Great Britain.
Protection of Minors
It is illegal for anyone under the age of 18 to gamble. At Fonix Casino, we conduct rigorous Know Your Customer (KYC) and age verification checks on all accounts. If we cannot verify your age, your account will be suspended immediately.
We kindly ask parents and guardians to help us protect minors by keeping login credentials secure and utilising filtering software such as Net Nanny or CyberPatrol to block access to gambling websites.
Professional Help and Support
You do not have to face gambling issues alone. If you require empathetic, confidential, and professional support, we strongly urge you to reach out to the following independent organisations:
- BeGambleAware: Offers free, confidential help and support to anyone worried about their or someone else's gambling. Visit begambleaware.org or call the National Gambling Helpline on 0808 8020 133.
- GamCare: Provides comprehensive information, advice, and practical support. Visit gamcare.org.uk.
- Gamblers Anonymous: A fellowship of men and women who share their experience, strength, and hope with each other to solve their common problem. Visit gamblersanonymous.org.uk.