Official Privacy Policy

1. Important Information and Who We Are

1.1 Purpose of this Privacy Policy

This policy aims to give you complete transparency on how Fonix Casino collects and processes your personal data through your use of this website, including any data you may provide when you sign up for an account, partake in a promotion, or interact with our customer support.

1.2 Controller

Fonix Casino is the data controller and is responsible for your personal data (collectively referred to as "we", "us", "our", or "Our Casino" in this policy). We have appointed a Data Protection Officer (DPO) who is responsible for overseeing questions in relation to this privacy policy. If you have any questions, please contact our DPO using the details set out at the bottom of this page.

2. The Data We Collect About You

Personal data, or personal information, means any information about an individual from which that person can be identified. In the course of operating a highly secure and legally compliant casino platform, we may collect, use, store, and transfer different kinds of personal data about you, which we have grouped together as follows:

• Identity Data: First name, maiden name, last name, username or similar identifier, marital status, title, date of birth, and gender.
• Contact Data: Billing address, residential address, email address, and telephone numbers.
• Financial Data: Bank account and payment card details required to process deposits and withdrawals securely.
• Transaction Data: Details about payments to and from you, and other details of bets, wagers, and games you have played on Our Casino.
• Compliance and Anti-Money Laundering (AML) Data: Copies of government-issued ID, proof of address (e.g., utility bills), and source of funds documentation as mandated by the UK Gambling Commission.
• Technical Data: Internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system, and platform.
• Usage Data: Information about how you use our website, products, and services.

3. How Is Your Personal Data Collected?

We use different methods to collect data from and about you, including through:

• Direct Interactions: You may give us your Identity, Contact, and Financial Data by filling in forms or by corresponding with us by post, phone, email, or live chat.
• Automated Technologies: As you interact with our website, we will automatically collect Technical Data about your equipment, browsing actions, and patterns using cookies, server logs, and other similar technologies.
• Third Parties and Publicly Available Sources: We may receive personal data about you from various third parties, such as payment processors, fraud prevention agencies, and identity verification services (e.g., Experian, Equifax) to comply with our regulatory obligations.

4. How We Use Your Personal Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• Performance of a Contract: Where we need to perform the contract we are about to enter into or have entered into with you (e.g., managing your account, processing your bets).
• Legal and Regulatory Obligation: Where we need to comply with a legal obligation, strictly in accordance with the licensing conditions imposed by the UK Gambling Commission (UKGC), including Know Your Customer (KYC), Anti-Money Laundering (AML) directives, and Responsible Gambling interventions.
• Legitimate Interests: Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests (e.g., to prevent fraud, maintain network security, and study how customers use our services).

5. Disclosures of Your Personal Data

We may share your personal data with the parties set out below for the purposes outlined in Section 4:

• Internal Third Parties: Other companies within the Fonix Casino corporate group acting as joint controllers or processors.
• External Third Parties: Service providers acting as processors based in the UK and EEA who provide IT, system administration, and gaming software services; payment gateways ensuring secure financial transactions; identity verification and credit reference agencies.
• Regulators and Authorities: The UK Gambling Commission, HM Revenue & Customs, the National Crime Agency (NCA), and other authorities acting as processors or joint controllers based in the United Kingdom who require reporting of processing activities in certain circumstances.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes.

6. Data Security

We have put in place robust, state-of-the-art security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way, altered, or disclosed. All data traffic between your browser and our servers is secured using advanced TLS (Transport Layer Security) encryption protocols. Furthermore, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a strict business need to know. They will only process your personal data on our instructions and are subject to a strict duty of confidentiality.

7. Data Retention

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting, or reporting requirements. By law, and to comply with our obligations under UK Anti-Money Laundering regulations, we must keep basic information about our customers (including Contact, Identity, Financial, and Transaction Data) for five (5) to seven (7) years after they cease being customers.

8. Your Legal Rights

Under the UK GDPR, you possess specific rights regarding your personal data:

• Request access to your personal data (commonly known as a "data subject access request").
• Request correction of the personal data that we hold about you.
• Request erasure of your personal data (note that legal retention requirements may override this right).
• Object to processing of your personal data where we are relying on a legitimate interest.
• Request restriction of processing of your personal data.
• Request the transfer of your personal data to you or to a third party.
• Withdraw consent at any time where we are relying on consent to process your personal data (e.g., for direct marketing).

If you wish to exercise any of the rights set out above, please contact our Data Protection Officer.

9. Contact Details and Complaints

If you have any questions about this Privacy Policy or our privacy practices, please contact our DPO in the first instance:

Email address: [email protected]
Postal address: Fonix Casino Compliance Dept, [Official UK Corporate Address]

You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.