Contact Us
At Fonix Casino, we pride ourselves on delivering a flawless, premium gaming experience. Should you require assistance, our dedicated, UK-based support personnel are available to address your queries with the utmost professionalism and efficiency.
- Customer Support: [email protected] (Available 24/7)
- Compliance & Legal: [email protected]
- Live Chat: Accessible via your account dashboard, 24 hours a day, 7 days a week.
- Registered Address: Fonix Gaming Limited, 145 City Road, London, EC1V 1AW, United Kingdom.
We aim to respond to all standard email enquiries within 12 hours. For immediate assistance, we strongly recommend utilising our secure Live Chat facility.
About Us
Fonix Casino was forged in the heart of London in 2018 with a singular, uncompromising vision: to elevate the British online casino experience. Founded by a collective of former land-based casino directors and digital security innovators, our brand was built on the ethos of the Phoenix—representing constant evolution, rebirth, and a relentless pursuit of perfection in the digital wagering space.
Our Mission: We exist to provide unparalleled entertainment. We blend the timeless glamour of classic British gaming with cutting-edge technological advancements, ensuring every spin, deal, and wager is delivered seamlessly to your screen.
Fair Play & Security: Trust is the bedrock of Fonix Casino. We are resolutely committed to absolute transparency and fairness. All our games operate via certified Random Number Generators (RNGs) that are independently audited by eCOGRA. Furthermore, our platform is fortified by military-grade 256-bit Secure Socket Layer (SSL) encryption, ensuring your personal and financial data is impenetrable.
Responsible Gambling
Gambling should always remain a source of entertainment, never a financial or emotional burden. We are staunch advocates for safer gambling and genuinely care about the wellbeing of our player community. We empower you to stay in control through a suite of robust, easily accessible tools.
- Deposit Limits: Set daily, weekly, or monthly caps on your deposits to ensure you never spend more than you can comfortably afford.
- Reality Checks: Configure regular on-screen notifications to remind you of the time you have spent playing.
- Time-Outs: Take a short break from gaming. You can suspend your account for periods ranging from 24 hours to 6 weeks.
- Self-Exclusion: If you feel your gambling is becoming problematic, we offer strict self-exclusion protocols. We also heavily promote the use of GAMSTOP, a free service that prevents you from accessing gambling websites and apps run by companies licensed in Great Britain.
If you or someone you know is struggling, professional, confidential help is available. We urge you to contact BeGambleAware at 0808 8020 133 or visit begambleaware.org for independent advice and support.
Privacy Policy
Effective Date: 1 January 2024
Fonix Casino ("We", "Our", "Us") is the Data Controller of your personal information. We are strictly bound by the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Data We Collect
We collect essential data required to operate our service, including identity data (Name, Date of Birth), contact data (Email, Address, Telephone), financial data (encrypted payment card details), and technical data (IP address, browser type, cookies) when you interact with fonixcasino.uk.
2. How We Use Your Data
Your data is processed strictly for fulfilling our contractual obligations to you, ensuring regulatory compliance (including Anti-Money Laundering and Know Your Customer mandates), and, where consent is provided, for targeted marketing communications.
3. Data Sharing
We do not sell your data. We only share data with authorised third parties required for operations, such as payment gateways, identity verification agencies, and regulatory bodies (e.g., the UK Gambling Commission).
4. Your Rights
Under the UK GDPR, you possess the right to access, rectify, or request the erasure of your data. You may also object to processing. To exercise these rights, contact our Data Protection Officer at [email protected]. You have the right to lodge a complaint with the Information Commissioner's Office (ICO).
Terms and Conditions
Version 2.4 | Last Updated: 1 January 2024
1. General Eligibility
1.1. By registering an account at Fonix Casino, you enter into a legally binding agreement with Fonix Gaming Limited.
1.2. You must be a resident of the United Kingdom and aged 18 years or older to hold an account. We conduct rigorous electronic Know Your Customer (KYC) checks to verify identity and age.
2. Account Obligations
2.1. You are permitted to open only one (1) account. Duplicate accounts will be permanently closed, and any associated funds may be voided.
2.2. You are solely responsible for maintaining the confidentiality of your login credentials. Fonix Casino accepts no liability for unauthorised use of your account.
3. Deposits and Withdrawals
3.1. All funds deposited must be derived from legitimate sources. We reserve the right to request Source of Wealth/Source of Funds documentation in adherence to stringent Anti-Money Laundering (AML) regulations.
3.2. Withdrawals will be processed to the original method of deposit wherever technically possible. We aim to process all verified withdrawals within 24 hours.
4. Limitation of Liability
4.1. The platform is provided on an "as is" basis. While we endeavour to ensure uninterrupted service, we do not guarantee that the site will be entirely free from technical anomalies.
4.2. In the event of a system malfunction, all wagers and payouts are rendered void.